Return Policy

Can I return or exchange an item?

Yes! We accept returns or exchanges within 30 days of receiving your item. To qualify, items must be unused, undamaged, and in their original packaging with all tags attached.

If the item was received damaged or defective, please contact us immediately with photos for assessment.

How to Initiate a Return?

Contact Us: Email our customer support at info@energytesseract.com with your order number and a brief description of the issue.

Approval Process: Once we receive your request, we’ll provide further instructions on how to proceed with your return or exchange.

Return Shipping: Customers are responsible for return shipping costs, and we recommend using your local postal service to avoid additional taxes. Once we receive the returned item, we will promptly process a refund or arrange an exchange. We are not responsible for lost packages on the way to us.

How many business days will it take for the refunded amount to appear in my account after the refund process begins?

2-5 business days

For which payment methods can a refund be processed?

Credit card and PayPal